Jen and I attended a silent auction in the spring, and one of the things we bid on and won was a night at a hotel in Baltimore and a dinner for two, something we were really excited about. We planned a month in advance to have Finn stay at the neighbors’ house and made reservations for both places.
Last weekend, we got churched up, checked into the hotel, dropped our bags, and then drove to the restaurant, which is on the far side of my old neighborhood. Pulling into the valet lane, we were dismayed to learn there was a private party that evening, and that our reservation was no good. Let me be clear here: We made a reservation a month in advance, and the restaurant fucked it up. After the shock wore off, we pulled around the corner, got on our phones, and found another local restaurant with a 45 minute wait and a bar.
The Fork and Wrench was exactly right for us, and the man at the front desk seated us almost immediately at a lovely table upstairs. We proceeded to have an outstanding meal, starting with cocktails and a roasted pork belly in beer-adobo glaze over mashed yucca. Things only got better from there. What could easily have been a horrible evening was saved by excellent service, delicious food, and, of course, the company of my lovely wife.
The hotel was nice, but the room we were booked in was downmarket compared to the pictures on the website. We joked that they put us on the gift certificate floor, but really we didn’t care: we were by ourselves and away from the house for an evening.
Postscript: I called the restaurant who fucked up our reservation (they made it for the day Jen called, not the day she asked for), talked to the manager, and got nothing resembling an apology. Now, I’ve tried to control my temper in the last 20 years; time was when I’d just fly off the handle and either start swearing or go throw something. Not one of my finer traits. Perhaps I’ve swung back the other way too far, or maybe I just don’t like making waves, but I got off the phone without any resolution from the guy at all. Thinking it over for a few minutes, and talking with Jen about it, I called back a few minutes later and got the manager back on the phone.
At this point you might ask what I was expecting the guy to do. Comp me a meal? Pay for my hotel? Actually, no. I just wanted an apology for their booking mistake. What I got from the guy was a bunch of fumbling, repeated insistence that he didn’t know who was at fault, and, at one point, he told me my call was breaking up. I don’t know if this is a common scam or something, but how hard is that to do? Realizing he wasn’t going to make any effort, I got fed up and hung up on him, something I rarely do with anybody, and decided we were going to skip the meal we’d already paid for and sell the stupid gift card on Craigslist for 75% of its face value.
When I worked in food service, I learned how to deal with unhappy customers; there were always times when things got messed up and it was our fault. My manager (the owner of the restaurant) taught me it costs little to apologize and comp a bottle of wine, a burrito, or a soda to customers who have already committed to walking in the door. Keep them happy, and they’ll return. This guy? I don’t know where he learned his business, but I’m not happy. Fuck him and his restaurant.
Two tech notes for this week. First is the rebirth of an old lens: the Nikon 1.4 manual lens I bought this summer came back after only a few days away for an upgrade. A nice man in Michigan filed part of the barrel down so that I can mount it safely on my D7000, and holy shit, it’s sharper than a knife. Some quick test shots show it’s got a razor-thin depth of field, and the glass is in great shape. I’ve fallen into my usual pattern of shooting less in the fall, but I’m going to put it on the D7000 and carry it with me for a week.
Secondly, my neighbor and I got to talking about our AV setups over brewing beer, and I explained to him what I was facing: the need for a $400 head unit that switches HDMI signal so that I could get all of the components up on the shelf and away from the TV, as well as feeding audio through the speakers on the floor instead of the tiny ones on the TV.
He shook his head and told me all I needed was a $15 HDMI switcher and a couple of patch cables, and sent me Amazon links, which I purchased the following morning. Because Prime, they were at the house the next day, and I hooked everything up last night. Sure enough, he was right: the AppleTV is now sitting atop my cable box, and both go into the splitter, which sends the signal out to the TV. I get cinema audio via an optical cable to the head unit. The splitter is smart enough to know it’s got two viable inputs (out of a possible five) and only switches between what’s plugged in.
He also told me about HDMI over Ethernet, which piques my interest, because I don’t want to lease another FIOS box for our bedroom. I ran at least two data cables to each bedroom, so I could split the signal out of the downstairs box, send it up to the TV, and use a wireless remote to change channels on both floors.
This week I had the opportunity to attend An Event Apart, a top-level design conference for people who work on the web. The founders are two people I still look up to after almost 20 years in the business, Jeffrey Zeldman and Eric Meyer. The speakers talked on a wide range of topics. Zeldman did the keynote, which was an overview of and advice about working in the business. There were speakers on accessibility, site testing, new tools and techniques, and design philosophies. (It’s somewhat heartening to see that nobody has yet been able to figure out how to move away from the 3-designs-5-sizes-and-a-million-comps model two years after I left the biz).
Monday night we were treated to craft beer at Caboose, a new microbrewery featuring the former brewmaster from Heavy Seas, courtesy of Facebook. Somewhat apprehensive about mingling, I drove to the venue and found my way inside, and after dropping my name in a hat and grabbing a beer (a delicious IPA), I found some folks to talk to and wound up having a very good time. Here’s to getting out of the comfort zone. And it just so happened that I won my very first door prize after 20 years: a set of very nice brush pens, a calligraphy set, and a book.
I told Jen it was the kind of focused experience I really could have used in 2011 or so to re-energize; One speaker alone shared knowledge about current features of HTML5 to alter the way I approach design and building, and another shared 5 new tools for building and testing I might never have known about. Overall, there was enough knowledge to make the conference more than worthwhile even though I’m not directly involved in the business anymore; my job demands that I stay current, and this was a good way to check back in.
I’m about 4 days behind at work (a combination of the conference and one of my designers being on vacation) so it’s hard not to feel some guilt for going, but I’m very grateful for the experience, and conferences like this are something I’ll be pushing for in future years for my staff and I.
Annoyance is digging through the bones of a website I built in 2009 and trying to remember how I put it all together when GoDaddy wouldn’t let me update my FTP access, I realized my CSS wasn’t written as well as I thought it was, and I suddenly remembered I built the gallery on the homepage in a Flash application.
Jen and I ventured out to the AT&T store today to have our individual plans combined into one family plan. Some back of the envelope math revealed that we’ve been paying too much individually when we could combine our bill and get a decent discount. The representative at the store suffered from an annoying speech impediment, so understanding what she was telling us was difficult at least. What we saw on the initial bill changes drastically when the phone company adds all of their taxes and fees and charges and double-secret fines, so our takeaway is that we might save some money, but we might not save a whole lot. It remains to be seen.
While we were there I pulled the trigger on a new 64GB iPhone 6. AT&T has three different ways to buy a phone: the standard subsidy model, the buy-it-outright model, and something they call AT&T Next, which is supposed to be geared towards a two-year upgrade plan, but seemed like bullshit to me. The rep couldn’t explain it well enough for me to understand, so I opted for the subsidy. Of course, they didn’t have a phone for me to take home, so I’ve got to wait until the middle of this week to have it delivered. In the meantime I’m going to have Amazon send me a case, because I’ve heard they’re very easy to drop on their own. Then my trusty, slow 4s will be unlocked and sold on Craigslist, where it looks like I can get anywhere from $125-175 for it. It pays to take care of your equipment.
I sat down with my UMBC advisor on Saturday and went over the synopsis of the class, which seems pretty cut and dry. I’m still a wee bit nervous but I think it’s going to be good. My one worry is the amount of time I’ll need to spend on the road, which is going to take me away from the office at a very busy time. We’ve been going nonstop since last summer, and it’s going to take a lot of work to keep on top of everything.
Meanwhile, I’ve got to brush up on some reading and find some bits of inspiration to offer the class. The heavy hitters will be
There are many more I want to add here; I need to spend some time going through our library and pick out some other heroes.
Peer Pressure got run up for the first time in two weeks on Saturday, and I took her downtown and back (a short trip). My intention has been to get out into the garage and get some work done on her, but it’s just been too goddamn cold.
I brewed a batch of Conundrum Session IPA last night, which went smooth and easy, up until the point I ran out of ice. I made up the rest of the water amount with our Brita pitcher and set it out on the back porch to cool down for an hour, which did the job pretty well. This batch has 3 oz. of hops, which means the bottom 2″ of the fermenter is nothing but sludge. Hopefully the yeast will kick in tonight and I’ll get a replacement for my current keg going.The Irish Stout hasn’t moved since I brewed it in November, so I’ll transfer that to the secondary this afternoon and clean up the pail. And I think I’ll buy a Hefeweizen kit this week and get that one started so that the kegs are full and fresh when the weather starts warming up.